The Circumstances

NSW IPART provides independent regulatory decisions and advice to protect the ongoing interests of consumers, taxpayers, and citizens of NSW.

SpencerMaurice was engaged to assist in their Strategic Planning process, by carrying out an in-depth stakeholder engagement program.

Our Approach

  • In-depth interviews with leadership of key regulated entities, other regulators, and NSW Government agencies
  • All feedback anonymised

Value Delivered

  • Rapid turnaround for project
  • In-depth interviews for all key stakeholders
  • Report delivering key findings, as well as in-depth analysis and recommendations

Leadership lessons 

Stakeholders highly value opportunities to have input into strategic planning. Organisations that take the time to listen can dramatically improve opportunities and efficiencies.