The Circumstances
NSW Department of Planning, Housing and Infrastructure (DPHI) implemented a series of major reforms to the NSW planning system, to support key Government priorities related to housing. The key reform was the establishment of the Development Coordination Authority (DCA).
The number of agencies required to carry out an assessment significantly impacts the overall decision-making time, and dramatically impacts the end-to-end time required for the completion of a determination.
The DCA centralises technical and advisory functions, policies and approaches for managing planning system concurrence and referrals. This work was previously spread across 15 NSW agencies. The new centralised approach is expected to drastically reduce the number of interactions that are needed before a planning decision can be made.
SpencerMaurice was commissioned to determine the organisational design for the Development Coordination Authority, an new entity with approximately 200 FTE. This included developing a delivery program to standup the new agency, as well as co-designing the new organisational structure, operating model, service architecture, workforce planning, role designs, and determining potential workforce impacts across 15 agencies.
Our Approach
- Design of a delivery program to standup the new agency
- Co-design approach
- Extensive multi-agency stakeholder consultation program
Outcomes Delivered
- Establishment of a high-level program delivery plan for the implementation of the Development Coordination Authority (DCA)
- Extensive program of stakeholder consultation
- Co-design of the design principles for the newly formed entity (DCA)
- Development of functional model, service architecture, and RACI
- Draft organisational structure – proposed organisational structure to level 3
- Development of role profile statements & requirements
- Analysis of potential workforce impacts and redeployments across the 15 impacted agencies
- Development of change management plan to support the implementation of DCA