Redesigning Government to deliver better outcomes

Machinery of Government changes are occuring with greater frequency. Once the high level agency strategic adjustments are decided, attention quickly needs to turn to realising outcomes, shifting resources, and adjusting service delivery to meet the changed circumstances.

While MOG reforms are intended to create improved outcomes, rapid shifts can also bring a number of leadership challenges for the executives running the agencies involved.

  • Establishing new governance, performance, and service delivery outcomes
  • Rapidly appointing talent and re-allocating resources to deliver against new service expectations
  • Stakeholder engagement

SpencerMaurice has developed an accelerated operating model design and service delivery optimisation solution tailored to the needs of the public sector.

It supports leaders who need to align their agency operating model, programs, and service delivery with significant policy reforms, or Machinery of Government changes.

The SpencerMaurice Operating Model Optimiser is able to assist public sector leaders to rapidly plan and implement strategic change, while aligning with public sector employment laws and regulations.

We have deep government reform experience in the following areas:

  • outcome based budgeting
  • digital transformation
  • human centred design
  • customer experience
  • stakeholder engagement
  • leadership development and support
  • change management
  • organisational redesign
  • operational performance
  • performance improvement

Helping you and your team achieve more

Download Capability Statement

Learn more about our pragmatic approach to consulting and achieving business outcomes. Click the button to read the PDF.


Our recent client work

NSW Rural Fire Service

NSW Rural Fire Service

NSW Rural Fire Service, one of Australia’s largest volunteer based emergency services agencies, decided to undertake a comprehensive review of their strategic direction.

Traffic Camera

QLD Treasury – State Penalties Enforcement Register

The Queensland Treasury State Penalties Enforcement Register is the agency that is responsible for the collection and enforcement of unpaid infringement notice fines, court ordered monetary penalities, offender debt recovery orders, and offender levies.


Our latest insights

Steps leaders can take to embed accountability into their organisations
Recent world events have highlighted a simple truth. Accountability needs to be …
The Road to a Hybrid Workforce Future
Our recent Road to Recovery Roundtable series brought together leaders from across …
Why you should get up to speed on Job Evaluation and Sizing
The rapid shift to work from home has challenged leaders. But ramping …
How to multiply your team’s effectiveness
We all like to hear some words of praise. Add in a …