Articles
-
How to multiply your team’s effectiveness
We all like to hear some words of praise. Add in a dose of sincerity, and an audience of co-workers, and you have the basics of employee recognition.
-
So what happens now? Mapping out your strategy
Managing through disruption is pointless without a strategy. For many organisations, basic survival is likely to be the key strategic goal for the rest of calendar 2020.
-
Why do some leaders accept poor workforce diversity outcomes?
The writing is on the wall. Leaders who fail to consistently deliver outcomes relating to workforce and team diversity are likely to face a lot more scrutiny, and pressure to lift their game.
-
How to use IBS to put the focus back onto service delivery and user experience
Many organisations start out focusing on cost reduction. This can leave significant gains unrealised.
-
Are corporate shared services adding value?
Trying to be all things to all customers is a widely used corporate services strategy. It is a recipe that leads to under-performance and disatisfaction.
-
Australia’s bushfire crisis underlines need to shift gears, from crisis management to strategic response
The world has looked on in horror as huge tracts of Australia have been destroyed by flames this summer. Australian TV news started to pay serious attention in early November 2019. As shocking video footage of huge firestorms emerged, the world started to notice and become alarmed, as ash started falling on New Zealand, and…