University – customer experience

One of Australia’s most prestigious universities sought to review and redesign the experience for students currently completing studies across its national campuses.

The registrar was committed to working with students and the various faculties to redesign the student experience to ensure that students were provided with to successfully transition into and out of university life

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Aged Care – service design

One of Victoria’s largest aged care providers sought to review and reposition the way they delivered out of home care to in light of reforms within the sector. The Chief Executive and Board were committed to working with the community, the sector and its employees to design and implement a service delivery model that placed the customer at the heart of the organisation.

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Public sector – service redesign

One of Australia’s largest state government agencies sought to review and reposition the way they deliver services to their communities and business.

The newly appointed Chief Executive decided that targets for efficiency and customer service could not be met without major changes, and that an enterprise-wide reorganisation was required.

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