Leadership
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How to use IBS to put the focus back onto service delivery and user experience
Many organisations start out focusing on cost reduction. This can leave significant gains unrealised.
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Are corporate shared services adding value?
Trying to be all things to all customers is a widely used corporate services strategy. It is a recipe that leads to under-performance and disatisfaction.
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Australia’s bushfire crisis underlines need to shift gears, from crisis management to strategic response
The world has looked on in horror as huge tracts of Australia have been destroyed by flames this summer. Australian TV news started to pay serious attention in early November 2019. As shocking video footage of huge firestorms emerged, the world started to notice and become alarmed, as ash started falling on New Zealand, and…
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How much data does AI really need to learn something useful?
Data collection by businesses and governments has been creeping up on us for quite some time. From a cultural perspective, Australians generally expect personal privacy to be respected by governments, and our governments have typically argued on the world stage that democracy and “surveillance societies” are incompatible. Alongside this cultural norm, many organisations doing business…
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AI in the workplace needs a lot more accountability, less secrecy
Artificial intelligence has had more than a few false dawns. Academic research started in the field in the 1950s, and an AI villain helped catapult the movie 2001: A Space Odyssey to fame in 1968. But while a lot of valuable AI computing methodologies have been conceived and demonstrated over the last 60 years, until…
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The Single Aged Care Quality Framework, What every Board member needs to know
On 1 July 2019, major reforms to the Australian aged care sector will come into effect. What’s Changing & Why Designed with the customer at the centre of services, recent reforms have seen the introduction of a single Charter of Aged Care Rights for all aged care recipients. In addition, the Federal government will provide…