Australia's overall productivity levels are low, and trending down. Read more to understand why the public sector is part of the solution to falling productivity.
Productivity is falling – why the public sector is part of the solution
How to use IBS to put the focus back onto service delivery and user experience
Many organisations start out focusing on cost reduction. This can leave significant gains unrealised.
Are corporate shared services adding value?
Trying to be all things to all customers is a widely used corporate services strategy. It is a recipe that leads to under-performance and disatisfaction.