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SpencerMaurice | Management Consultancy servicing public sector & corporate enterprises. Offering business strategy, transformation, performance, organisational design.

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Operating Model

Productivity is falling – why the public sector is part of the solution

Posted on May 23, 2023May 25, 2023 by SpencerMaurice

Australia's overall productivity levels are low, and trending down. Read more to understand why the public sector is part of the solution to falling productivity.

Posted in Articles, Automation, Leadership, Operating Model, Performance, publicsector, WorkforceTagged Leadership, Performance, Performance Management, Productivity, service automation

How to use IBS to put the focus back onto service delivery and user experience

Posted on February 7, 2020May 12, 2023 by Sebastian Rice
Collaborative Design

Many organisations start out focusing on cost reduction. This can leave significant gains unrealised.

Posted in Articles, Leadership, Operating Model, Ways of WorkingTagged agile, Customer Journeys, intergrated business services, Lessons Learnt, Shared Services

Are corporate shared services adding value?

Posted on February 4, 2020May 12, 2023 by Sebastian Rice

Trying to be all things to all customers is a widely used corporate services strategy. It is a recipe that leads to under-performance and disatisfaction.

Posted in Articles, Leadership, Operating Model, StrategyTagged Corporate, Finance, HR, IT, Leadership, Outsourcing, Performance Management, Public Sector, Shared Services, Strategic Planning, Strategy
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