Skip to content

SpencerMaurice | Management Consultancy servicing public sector & corporate enterprises. Offering business strategy, transformation, performance, organisational design.

Purpose People Performance

  • About us
    • Our Approach
    • Our Services
    • Leadership in Focus
    • Working with Government
    • Social Impact
    • Contact
  • Our Team
  • Case Studies
  • Insights
  • Partner with Us

Customer Journeys

How to use IBS to put the focus back onto service delivery and user experience

Posted on February 7, 2020May 12, 2023 by Sebastian Rice
Collaborative Design

Many organisations start out focusing on cost reduction. This can leave significant gains unrealised.

Posted in Articles, Leadership, Operating Model, Ways of WorkingTagged agile, Customer Journeys, intergrated business services, Lessons Learnt, Shared Services
  • LinkedIn
  • Facebook
  • Twitter
Sydney Office
Level 3
100 Harris Street
Pyrmont, NSW 2009
+61 2 8311 5500
Melbourne Office
Royal Arcade
152 Elizabeth Street
Melbourne, Victoria 3000
+61 3 9917 7997
Brisbane Office
123 Eagle Street
Brisbane, Queensland 4000
+61 7 3497 4159
Perth Office
125 St Georges Terrace
Perth, Western Australia 6000
hello@spencermaurice.com
  • Privacy Policy
 

Loading Comments...