Managing through disruption is pointless without a strategy. For many organisations, basic survival is likely to be the key strategic goal for the rest of calendar 2020.
Trying to be all things to all customers is a widely used corporate services strategy. It is a recipe that leads to under-performance and disatisfaction.
The world has looked on in horror as huge tracts of Australia have been destroyed by flames this summer. Australian TV news started to pay serious attention in early November 2019. As shocking video footage of huge firestorms emerged, the world started to notice and become alarmed, as ash started falling on New Zealand, and … Continue reading Australia’s bushfire crisis underlines need to shift gears, from crisis management to strategic response