Managing through disruption is pointless without a strategy. For many organisations, basic survival is likely to be the key strategic goal for the rest of calendar 2020.
Why do some leaders accept poor workforce diversity outcomes?
The writing is on the wall. Leaders who fail to consistently deliver outcomes relating to workforce and team diversity are likely to face a lot more scrutiny, and pressure to lift their game.
How to use IBS to put the focus back onto service delivery and user experience
Many organisations start out focusing on cost reduction. This can leave significant gains unrealised.
Are corporate shared services adding value?
Trying to be all things to all customers is a widely used corporate services strategy. It is a recipe that leads to under-performance and disatisfaction.
Australia’s bushfire crisis underlines need to shift gears, from crisis management to strategic response
The world has looked on in horror as huge tracts of Australia have been destroyed by flames this summer. Australian TV news started to pay serious attention in early November 2019. As shocking video footage of huge firestorms emerged, the world started to notice and become alarmed, as ash started falling on New Zealand, and … Continue reading Australia’s bushfire crisis underlines need to shift gears, from crisis management to strategic response
How much data does AI really need to learn something useful?
Data collection by businesses and governments has been creeping up on us for quite some time. From a cultural perspective, Australians generally expect personal privacy to be respected by governments, and our governments have typically argued on the world stage that democracy and “surveillance societies” are incompatible. Alongside this cultural norm, many organisations doing business … Continue reading How much data does AI really need to learn something useful?
AI in the workplace needs a lot more accountability, less secrecy
Artificial intelligence has had more than a few false dawns. Academic research started in the field in the 1950s, and an AI villain helped catapult the movie 2001: A Space Odyssey to fame in 1968. But while a lot of valuable AI computing methodologies have been conceived and demonstrated over the last 60 years, until … Continue reading AI in the workplace needs a lot more accountability, less secrecy
Will government data sharing become an outcome of digital service redesign?
The Australian federal government decided in 2018 to form the Australian Digital Council, a Ministerial Council goaled with finding ways to better coordinate data sharing and collaboration between different State and Federal government entities. Finding common ground amongst State and Federal government leaders is difficult at the best of times, so after only one year … Continue reading Will government data sharing become an outcome of digital service redesign?
Looming revenue pressures will challenge State Governments
The media usually portrays each new Government budget in terms of immediate winners and losers, highlighting the complaints of a few of the most vocal interest groups. With this heightened focus on winners and losers, it can be easy to lose sight of the bigger picture. Australia’s system of government is supposed to fund activities … Continue reading Looming revenue pressures will challenge State Governments
The Single Aged Care Quality Framework, What every Board member needs to know
On 1 July 2019, major reforms to the Australian aged care sector will come into effect. What’s Changing & Why Designed with the customer at the centre of services, recent reforms have seen the introduction of a single Charter of Aged Care Rights for all aged care recipients. In addition, the Federal government will provide … Continue reading The Single Aged Care Quality Framework, What every Board member needs to know