Level Up your Leadership
What is Burnout?
Employee burnout is now recognised by the World Health Organisation (WHO) as an occupational phenomenon.
WHO defines it as being the result of chronic workplace stress that has not been successfully managed.
It has three dimensions:
- feelings of exhaustion
- feelings of negativism or cynicism related to a job
- reduced professional efficacy
Individual Impacts of Burnout
- Diminished work performance
- Lower levels of creativity and innovation
- Disengagement
- Increased
- Absenteeism
- Increased likelihood of resignation
Team Impacts of Burnout
- Absenteeism leads to higher workloads for colleagues
- Diminished team work
- Toxic team culture
- Workforce attrition increases
- Lower productivity
Risk factors for burnout
- Poorly designed business processes
- Long term backlogs in caseload
- Poorly managed workload distribution
- Individuals assigned a persistent heavy workload
- Persistent deadline pressure
- Individuals have little control over work pace
Questions to consider?
Do your team members
- have the tools and support needed to complete work?
- receive adequate training?
- feel empowered to make decisions relating to the work at hand?
- feel their contributions are recognised and rewarded?
- feel their personal values align with the team? The organisation?
- feel they are treated fairly?
