The Circumstances
The Institute for Public Policy and Governance at the University of Technology Sydney (UTS) provides advisory services, research, professional learning, and capacity building solutions for all tiers of government, the not-for-profit sector, and industry.
SpencerMaurice was engaged to undertake a review of the Institute’s operating model, organisational structure, workforce capability, and service delivery model.
The engagement commenced with extensive internal consultations, and an analysis of the overall operating model for the organisation.
A series of co-design workshops were used to develop business improvement opportunities, service delivery and resourcing options, and produce a desired future state design.
Our Approach
- Program of internal stakeholder and workforce consultations
- Organisational assessment and operating model redesign
- Co-design approach to options development
Outcomes Delivered
- A program of stakeholder and workforce consultations, delivered entirely remotely, using online collaboration tools.
- Organisational assessment and operating model redesign.
- Service Delivery review.
- Workforce structure, resourcing, and capability review.
- Identification of business improvement opportunities.
- Development of a report outlining improvement opportunities.
