The Circumstances

The corporate services area of the Department of Planning, Housing & Infrastructure (DPHI) supports NSW DPHI, the NSW Department of Climate Change, Energy, Environment and Water (DCCEEW), and the NSW Reconstruction Authority. A workforce of approximately 17,000 FTE is supported by the corporate services function.

SpencerMaurice was commissioned to baseline and develop a revised ICT budget, and provide analysis to help determine appropriate levels of cost recovery.

This engagement involved extensive data collection and analysis, cost recovery options development, and budgetary financial analysis for the various options.

The entire project was delivered rapidly, meeting tight client timelines.

Our Approach

• Program of internal stakeholder consultations
• Extensive data and cost analysis
• Co-design approach to budget development

Outcomes Delivered

• Budget and cost analysis
• Determination of cost drivers
• Demand and cost forecasts
• Benchmarking of ICT budget versus other NSW Government entities
• Analysis of cost recovery models and options
• Budget scenario analysis and financial impact forecasts
• Development of a series of recommendations
• Development of a 37-page report

Our recent client work

NSW Development Coordination Authority – Business Requirements Discovery for Technology

NSW Development Coordination Authority – Organisational Design for New Entity

NSW IPART – Strategic Planning and Risk Management Workshops

Royal Far West – Governance and Organisational Design Review

NSW Customer Service – GovConnect Funding Analysis & ICT Cost Management Review

NT Director of Public Prosecution – Strategic Planning

NSW Office of Local Government – Companion Animal Laws

NSW State Emergency Service – Policy and Procedure Management Review

NSW Education – Shared Services Strategic Plan and Implementation Roadmap

NSW Crown Lands – Review of Waterfront Occupancy Agreements

Information and Privacy Commission – Development of Strategic Plan and Workforce Culture Review

Office of National Rail Safety Regulation – Development of Strategic Plan

NSW Parliamentary Services – Independent Budgetary Review and Planning

NSW Office of Transport Safety Investigations – Update Enterprise Risk Framework and Business Continuity Planning

NSW Office of the Director of Public Prosecutions – Enterprise Risk Framework Review and Risk Maturity Assessment

NSW Climate Change, Environment, Energy & Water – Functional Review of Corporate Services

UTS Institute of Public Policy & Governance – Organisational Review and Design of Target Operating Model

NSW Rural Fire Service- Personal Protective Clothing Program Review and Business Case Preparation

NSW Office of the Director of Public Prosecutions – Business Case Development

City of Ryde – Independent Organisational Review of Business & Operations Directorate

NSW Planning, Housing & Infrastructure – Public Open Space Governance Plan and Strategic Reporting Framework

NSW Education – Shared Services Division Strategic and Operational Planning

Law Society of NSW – Procurement Management and Independent Evaluation

NSW Crown Lands – Analysis of Native Title Impacts on Major Programs

IPH Limited – IT Architecture and IT Operations Review

IPH Limited – Project Management Office Support