Lord Howe Island

The Circumstances

The Lord Howe Island Board is a small government agency with approximately 35 FTE, responsible for delivering a range of government services in a very remote location, including local government style services. The Board commissioned SpencerMaurice to undertake an extensive review of all areas of service delivery provided to the community.

Our Approach

  • Extensive program of community consultation and on-island workshops
  • Analysis of legislative and regulatory requirements
  • Review of service delivery and effectiveness
  • Budget and financial analysis
  • Bechmarking

Outcomes Delivered

  • Analysis of community feedback and survey
  • Service delivery and workforce review
  • Clear and pragmatic recommendations for improving budgetary position
  • Recommendations for organisational redesign and service delivery improvements
  • 180 page report