The Circumstances

The Institute for Public Policy and Governance at the University of Technology Sydney (UTS) provides advisory services, research, professional learning, and capacity building solutions for all tiers of government, the not-for-profit sector, and industry.

SpencerMaurice was engaged to undertake a review of the Institute’s operating model, organisational structure, workforce capability, and service delivery model.

The engagement commenced with extensive internal consultations, and an analysis of the overall operating model for the organisation.

A series of co-design workshops were used to develop business improvement opportunities, service delivery and resourcing options, and produce a desired future state design.

Our Approach

• Program of internal stakeholder and workforce consultations
• Organisational assessment and operating model redesign
• Co-design approach to options development

Outcomes Delivered

• A program of stakeholder and workforce consultations, delivered entirely remotely, using online collaboration tools.
• Organisational assessment and operating model redesign.  
• Service Delivery review.  
• Workforce structure, resourcing, and capability review.  
• Identification of business improvement opportunities.  
• Development of a report outlining improvement opportunities.  

Our recent client work

NSW Development Coordination Authority – Business Requirements Discovery for Technology

NSW Development Coordination Authority – Organisational Design for New Entity

NSW IPART – Strategic Planning and Risk Management Workshops

Royal Far West – Governance and Organisational Design Review

NSW Customer Service – GovConnect Funding Analysis & ICT Cost Management Review

NT Director of Public Prosecution – Strategic Planning

NSW Office of Local Government – Companion Animal Laws

NSW State Emergency Service – Policy and Procedure Management Review

NSW Education – Shared Services Strategic Plan and Implementation Roadmap

NSW Crown Lands – Review of Waterfront Occupancy Agreements

Information and Privacy Commission – Development of Strategic Plan and Workforce Culture Review

Office of National Rail Safety Regulation – Development of Strategic Plan

NSW Parliamentary Services – Independent Budgetary Review and Planning

NSW Office of Transport Safety Investigations – Update Enterprise Risk Framework and Business Continuity Planning

NSW Office of the Director of Public Prosecutions – Enterprise Risk Framework Review and Risk Maturity Assessment

NSW Climate Change, Environment, Energy & Water – Functional Review of Corporate Services

NSW Rural Fire Service- Personal Protective Clothing Program Review and Business Case Preparation

NSW Planning, Housing & Infrastructure – ICT Funding Analysis and Budget Baseline Review

NSW Office of the Director of Public Prosecutions – Business Case Development

City of Ryde – Independent Organisational Review of Business & Operations Directorate

NSW Planning, Housing & Infrastructure – Public Open Space Governance Plan and Strategic Reporting Framework

NSW Education – Shared Services Division Strategic and Operational Planning

Law Society of NSW – Procurement Management and Independent Evaluation

NSW Crown Lands – Analysis of Native Title Impacts on Major Programs

IPH Limited – IT Architecture and IT Operations Review

IPH Limited – Project Management Office Support