NSW Education – Target Operating Model Design for HR Corporate Services

The Circumstances

SpencerMaurice was commissioned to design a target operating model for the HR corporate services function, encompassing approximately 5000 FTE.

A co-design approach was used to enable the design of a tailored human resources service delivery model, that could scale and adapt to support the evolving and diverse needs of the Department’s schools and corporate workforce.

Our Approach

  • Rapid review of service delivery and workforce
  • Co-design approach
  • Redesign of service architecture and service catalogue to clarify performance expectations and accountabilities.
  • Target operating model aligned to newly revised service architecture

Outcomes Delivered

  • Identification or workforce resources, capability, and shadow functions
  • Defined service architecture and service catalogue
  • Clear accountabilities and service pathways for their customers
  • Target organisational design for revised service architecture, and phased implementation plan