NSW Office of Transport Safety Investigations

The Circumstances

The NSW Office of Transport Safety Investigations is the independent body tasked with investigating safety related issues for bus, ferry, and rail services.

SpencerMaurice was engaged to undertake a review of the agency, and to support the formulation of a new strategic plan.

Our Approach

  • Current state assessment
  • Industry stakeholder consultations
  • Future state design
  • Redesign of key business processes

Value Delivered

  • Strategic Planning
  • Business process mapping and process redesign
  • Revised target operating model and service delivery framework
  • Support to update policies and procedures

Leadership lessons 

Rapid technology and market changes can lead to major changes in how services need to be delivered in the public sector.


Helping you and your team achieve more

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