NSW Rural Fire Service

NSW Rural Fire Service

The Circumstances 

NSW Rural Fire Service, one of Australia’s largest volunteer based emergency services agencies, decided to undertake a comprehensive review of their strategic direction.

The agency set out to reform operations to address their changing circumstances, and deliver community expectations.

Our team worked with senior leaders, community, and volunteers to develop a comprehensive 3 year strategic plan.

Our Approach

  • Community and stakeholder consultation
  • Gap analysis
  • Leadership workshops
  • Creation of cascading KPIs for divisions, branches, individuals

Value Delivered

  • Accelerated planning process
  • Adoption of a purpose led strategy
  • 3 year strategic plan aligned to desired outcomes

Leadership Lessons

Previous strategic plans had failed to gain traction within the leadership team. Authentic and genuine consultation with stakeholders is the key to achieving buy-in.

Clear language is critical when formulating and communicating strategy. Customers and employees need to be able to to relate to the vision, and understand how they fit into the big picture.


Helping you and your team achieve more

Download Capability Statement

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