IPH Limited – IT Architecture and IT Operations Review

The Circumstances

IPH Limited is a multinational intellectual property services group, operating across 10 international jurisdictions. IPH has grown rapidly in recent years, and has acquired a number of member firms. Approximately 1200 people are employed across the member firms, with operations in Australia, Canada, China, Indonesia, Malaysia, New Zealand, Philippines, Singapore, and Thailand. IPH is publicly listed on the Australian Stock Exchange.

IPH has embarked upon a major program of business improvement, to allow for the standardisation of their workflows across their various member firms.

SpencerMaurice was engaged to analyse their IT architecture, and document how critical business processes interact with IT systems.

Our Approach

  • Discovery and documentation of IT systems, components, and IT team ways of working.

Outcomes Delivered

  • Documentation of IT systems, components, and IT team ways of working.
  • Mapping and analysis of interactions between core business processes and IT systems and components.
  • Identification of business improvement opportunities for IT department operations, spanning technology platforms, change management, risk management, project management, workforce, ways of working, and performance reporting.
  • A 48 page report, with accompanying IT Architecture documenation