NSW Development Coordination Authority – Business Requirements Discovery for Technology – SpencerMaurice – Management consultancy specialising in independent reviews, business strategy, transformation, organisational redesign, governance and enterprise risk

The Circumstances

NSW Department of Planning, Housing and Infrastructure (DPHI) implemented a series of major reforms to the NSW planning system, to support key Government priorities related to housing. The key reform was the establishment of the Development Coordination Authority (DCA) and major changes to key planning processes.

The DCA centralises technical and advisory functions, policies and approaches for managing planning system concurrence and referrals. This work was previously spread across 15 NSW agencies.

The new centralised approach required major changes to processes and technology systems, as well as adjustments to hand-offs between the various participants, which include NSW based Councils and the 15 other NSW Agencies which interact with the NSW Planning process.

SpencerMaurice was commissioned to discover and document the business requirements to enable the implementation of the new NSW planning processes. This included determining the technology integration requirements, and developing the discovery and user journey mapping for all external interactions (omni-channel) for the newly created DCA.

This involved analysing the impacts of the major changes to the planning process, and determining the business requirements for changes to the NSW Planning Portal and the NSW Major Projects Portal. The project included an analysis of the technology integration requirements for the 15 NSW Government agencies that were impacted by the creation of the DCA.

Our Approach

Discovery and documentation of business requirements and user journeys
Multi-agency stakeholder consultation program
Analysis of NSW planning system processes
Determination of business requirements for technology integration for the DCA, spanning their interactions with the 15 impacted NSW Government agencies

Outcomes Delivered

Development of DCA Personas and User Journeys
Discovery Analysis for the NSW Planning Portal, Major Projects Portals, and internal DCA systems
Analysis of relevant technology systems in use within 15 external NSW Gov agencies
Extensive program of stakeholder consultation
Development of Business Requirements and high-level process for the Omni-Channel User Journeys
Development of a high-level implementation roadmap, including material for case for change