The Circumstances

SpencerMaurice was commissioned to undertake an independent high-level review of its Business & Operations Directorate. This included its People & Culture, Program Management Office & Business Strategy & Innovation teams.

Our Approach

• Extensive program of internal stakeholder consultations
• Use of online co-design workshops to develop and prioritise business improvement opportunities

Outcomes Delivered

• An extensive program of stakeholder and workforce consultations, delivered primarily remotely, using online collaboration tools.
• Design and execution of an online survey to relevant workforce, to solicit feedback on functional performance, with analysis of survey results.
• Evaluation and analysis of organisational structure, operating model, workforce capability and resourcing, and performance.
• Co-design development of a business improvement opportunities.
• Development of a detailed 55 page report.

Our recent client work

NSW Development Coordination Authority – Business Requirements Discovery for Technology

NSW Development Coordination Authority – Organisational Design for New Entity

NSW IPART – Strategic Planning and Risk Management Workshops

Royal Far West – Governance and Organisational Design Review

NSW Customer Service – GovConnect Funding Analysis & ICT Cost Management Review

NT Director of Public Prosecution – Strategic Planning

NSW Office of Local Government – Companion Animal Laws

NSW State Emergency Service – Policy and Procedure Management Review

NSW Education – Shared Services Strategic Plan and Implementation Roadmap

NSW Crown Lands – Review of Waterfront Occupancy Agreements

Information and Privacy Commission – Development of Strategic Plan and Workforce Culture Review

Office of National Rail Safety Regulation – Development of Strategic Plan

NSW Parliamentary Services – Independent Budgetary Review and Planning

NSW Office of Transport Safety Investigations – Update Enterprise Risk Framework and Business Continuity Planning

NSW Office of the Director of Public Prosecutions – Enterprise Risk Framework Review and Risk Maturity Assessment

NSW Climate Change, Environment, Energy & Water – Functional Review of Corporate Services

UTS Institute of Public Policy & Governance – Organisational Review and Design of Target Operating Model

NSW Rural Fire Service- Personal Protective Clothing Program Review and Business Case Preparation

NSW Planning, Housing & Infrastructure – ICT Funding Analysis and Budget Baseline Review

NSW Office of the Director of Public Prosecutions – Business Case Development

NSW Planning, Housing & Infrastructure – Public Open Space Governance Plan and Strategic Reporting Framework

NSW Education – Shared Services Division Strategic and Operational Planning

Law Society of NSW – Procurement Management and Independent Evaluation

NSW Crown Lands – Analysis of Native Title Impacts on Major Programs

IPH Limited – IT Architecture and IT Operations Review

IPH Limited – Project Management Office Support